Frequently Asked Questions/ How-To

Website Accounts - I have a website account at one of your other websites. Do I need to set up a separate web account here? Yes, all our websites are separate websites and do not share web account information. Therefore even though you have an account at one of our other websites you'll need to set one up here to make purchases.

What is the Leathercraft Library?

LeathercraftLibrary.com is the most comprehensive source of vintage and new patterns and designs for leathercrafters on the web. For the first time ever, leathercrafters worldwide will have access, in downloadable PDF format, to Tandy’s archive of patterns, books, Doodle Pages and much more. New patterns and projects will be added regularly, as well as more vintage/archived patterns that haven't been available to the public for years! You will be able to subscribe to premium videos from master leather artists such as George Hurst, Jim Linnell, Tony Laier and Charlie Davenport. Video categories include: Basic Leathercraft, Stamping, Coloring, Figure & Pictorial Carving, Lacing, Stitching, Bling, Advanced Carving techniques and more. New videos will be added regularly.

So, what exactly am I buying?

When you make a purchase on leathercraftlibrary.com, you are buying a downloadable .PDF file. With these .PDF files, you will be able to print off the digital media you purchased on either a home printer, or at a print shop (for personal use only, please see our Terms and Conditions)
The .PDF files have been put together to give you options when it comes to printing. Pages and patterns that are larger than 8½x11 have been provided in two formats:

1) Full Size - If you would like to have a full size print out, take the full size pages to your local print shop and they can print it for you.

2) Tiled - The tiled pages give you the option of printing the larger patterns at home. You print the tiled pages and then assemble them to make the larger patterns. The pattern PDF files are typically laid out like this:
Cover (if applicable)
Instruction sheets (if applicable)
Pattern 1 – Full Size
Pattern 1 – Tiled
Pattern 2 – Full Size
Pattern 2 – Tiled
Pattern 3 – Full Size
Pattern 3 – Tiled
...etc

I have not received the order that I placed weeks ago.

When you make a purchase on leathercraftLibrary.com, you are buying a downloadable .PDF file - not an item(s) that will be shipped to you. Once your order is placed, you should receive an email with the subject "Leathercraft Library Download Instructions" which contains download links and download instructions for the items you purchased. If you didn't receive the email, please see the next question.

If I haven't received the download link email, what should I do?

Sometimes the email ends up in your spam or trash folders so check there first. You can always access your downloadable products from the Order History section on your Account page. Log on to your account and scroll down to the Order History section. The title of the products are download links. Just click on the title and that starts the download process. Example:

Make sure you save the file to your computer.

How do I make sure that I print the pattern at its original size?

When we created these .PDF files, we made sure that the scale of the patterns was true to their original printed counterparts.
Please note if you are having problems with print size: When printing on a home printer, use the settings seen on the image to the right in the Page Handling area of the Adobe Reader print dialogue box. If your printer is cutting edges off, set “Page Scaling” to “Shrink to Printable Area”. This will, however, decrease the size of the pattern a very small amount.

I've downloaded the file, but I can't open it (unknown file type), what do I do?

1) Leathercraft Library eBooks are PDF files that are designed to be opened within Adobe Acrobat Reader. Make sure you have the latest version of Adobe Acrobat Reader for your operating system. You can download the latest version here: get Adobe Reader (don't worry, Adobe Reader is free).

2) To Download the eBook using the download link in your confirmation email:
PC Users: You must Right-Click the download link and choose "Save Link As..." or "Save Target As..." to save the file to a location on your computer.

Mac Users: Simply click on the download link to save the file to your computer. If you have problems, try Option + Click and the "Save to Disk" command to save the file to your computer.

Note: You may also need to disable any firewall software you are running that may block access to the download.

3) To Open the file: Open Adobe Reader. Go to File/Open on the menu and find the eBook .pdf file and click on it.

Troubleshooting Hints

1) When I view the PDF file, all I get is computer code gibberish. If you open the PDF file and you are only seeing a bunch of random characters/gibberish on your screen, that means that you are probably viewing the file in a word processor or some program other than the Adobe Acrobat Reader program.

Sometimes your computer may default to a word processor when it doesn't know how to properly open a file. The remedy is simple. Open the Adobe Acrobat Reader program which you installed and then open the .pdf document using the FILE/OPEN Menu selections within the Acrobat Reader program. If you open the PDF file using Adobe Acrobat Reader, it should work perfectly.

How would I print the full size pattern onto 1 sheet of regular sized paper (shrink it down)?

It may sometimes be useful to be able to see the full pattern on one 8 1/2 X 11 piece of paper. To do this, open the .PDF and either press the print icon, or go to file-->print. Once the Adobe Reader print dialogue box has opened, make sure you select "pages" in the print range area and then type in the page number of the large pattern you are trying to print. (Please note that if you are trying to print a page from an eBook or some patterns, the page number seen at the bottom left or right of the page is the page number from the original printed book/pattern and may not be the actual page number of the .PDF) Once you have done that, select the drop down menu next to "page scaling" in the "page handling" area and select "Shrink to Printable Area". From here, press OK and continue on with your normal printing procedures.

I can't log in to my account, what should I do?

First, make sure that you have created an account for LeathercraftLibrary.com and are not just trying to use your TandyLeatherFactory.com username and password. The two websites are separate and do not share any user/account information between one-another. Creating an account for LeathercraftLibrary.com is very fast and can be done here.

If you do have a LeathercraftLibrary.com account and you are still having trouble, please make sure that you are entering your password exactly the way you did when you created your account. Passwords are CaSe SeNsItIvE.

If you are still having problems please contact us.

Can I purchase DVD's of the videos or already printed version of the digital media?

No. leathercraftLibrary.com is solely a digital distributor.

How can I buy something for someone else?

The best way to purchase a product for someone else is to, instead, buy them an eGift Card and then have them buy the product themselves. This way the product can be associated to their own account if they ever needed to download it again.

Can I sell something that I've made using your patterns?

Yes! In fact, we encourage it. Making and selling leather goods from the patterns you purchase at LeathercraftLibrary.com can be a fun and lucrative business. What you can't do is sell the pattern itself (that would be against our Terms and Conditions).

I paid for a Premium Video Subscription. How do I view the videos?

Log in to your account then click on the My Video Subscription button. The video player will appear. Across the top of the player are tabs that list different categories. Click on a tab of your interest. On the right edge of the player is a scroll bar that you can move down to see all the videos available within the category you choose.






Navigating the video player:

Alternative method to access your video subscription: log on to your account, go to your account page then click on the “View Leathercraft Library instructional Videos” link.

How do I access the free pattern downloads associated with selected Premium Videos?

Please note: Not all videos have the pattern download link because the pattern for the video is sold separately. The videos that have a free pattern will display "The pattern for the project can be downloaded here." link mentioned below.

Log in to your account then click on the My Video Subscription button to bring up the video player.

Example of a free pattern associated with a premium video:
Find the Steampunk tab – it’s the farthest to the right. Click on the “You can download the tracing pattern and photocarve here.” link and that will start the download process. Make sure you save the file to your computer once the download is complete.
Note: Unfortunately the download links for the video patterns don’t display on mobile or tablet devices. They do display on desktop or laptops.


I'm having problems viewing Premium Videos. What are the minimum computer requirements?

If you're experiencing problems viewing Premium Videos, the problem could be in your computer's configuration. Please check your internet connection, browser and Flash player version to make sure your computer meets the minimum requirements for video player playback:

Internet Connection:
Broadband (minimum), 768 kbps or greater (recommended)

Windows PC Browser:
Chrome
Firefox 3.0.1 or higher
Internet Explorer 6 SP1
Internet Explorer 7 or higher
Safari 3.2.2 or higher
Safari 4 or higher

Mac Browser:
Chrome
Firefox 3.0.1 or higher
Safari 3.2.1 or higher
Safari 4 or higher

Flash (PC or MAC)
Flash Player 10 or higher
Sometimes your browser settings will prevent Flash from playing on your computer. If that is the case, please see Adobe Flash Installation page for instructions on how to properly configure your browser to play Flash:
For PC: Click here.
For MAC: Click here.


"Stuttering" Video Playback: Frame Loss - What is the cause and how to fix

Frame loss appears as stuttering playback while viewing the Premium Video Player. Frame loss is primarily a result of the CPU burden of your computer. A lack of system resources (either in memory or CPU power) is what causes frame loss.

The Premium Video Player can detect frame loss and will downgrade to a lower quality rendition to mitigate it. What the underlying issue is, is that you are being served a rendition based on bandwidth detection, but your system is failing to render the quality at an acceptable level. Thus, frame loss. The driving factors here are:
- CPU availability/processing power
- System Memory
- Video Card memory and GPU power.

To fix, close out all other applications, browser windows, etc...or perform a reboot and only open the the Premium Video Player on LeathercraftLibrary.com. You will likely see an improvement. Though this is not guaranteed, this usually illustrates a significant difference in playback due to the availability of additional resources.

Automatic Billing for Premium Video Subscription - How do I stop future billing?

Note: Automatic billing does not happen if you paid for your subscription using PayPal.

It's easy to stop the automatic billing for your video subscription. Log in to your account then click on the My Account link in the top right corner of the website. You should be on the Account & Order History page. scroll down to the section titled "Billing Information-Premium Video Subscription". Click on the "Stop Future Billing" button.



Once you click the Stop Future Billing button you should receive an email with the subject “Leathercraft Library - Recurring Order Canceled” confirming the cancellation.

Website Account - I have a website account at one of your other websites. Do I need to set up a separate web account here?

Yes, all our websites are separate websites and do not share web account information. Therefore even though you have an account at one of our other websites you'll need to set one up here to make purchases.

Why am I being charged sales tax?

The sale is considered to have occurred in Texas because the items being purchased are digital. Therefore, we are required to collect Texas sales tax on the purchases made on LeathercraftLibrary.com.

I've found something incorrect/a glitch, who should I contact?

We try the best we can to provide you with the most accurate description of all products on this website, but sometimes errors happen. (Hey, we're all human right?) If you notice anything wrong with the website itself or with the products, please let us know! If you see a typo, a broken link, or even if you think we missed something that should be here, please go to the contact page and drop us a line.